West Brookfield, MA
Kristen and her team at Norcom make the process of buying a house or refinancing so easy. They are wonderful to work with, fast acting and explain everything very well, especially when you are new to the experience.
My Wife and I have had the pleasure of working with the best people I have ever dealt with! They return your text or voice mail no matter the time. We have been working with them sense April and they have dealt with the biggest pain in the butt. I am the type that needs to triple, quad triple check and then some and they have been great. We have put in 4 offers and lost 4. We are on are 5th one and it was excepted these ladies have answered every question. Now, after we sign, they can finally breath a sigh of relief because this pain will have his house. They don't steer you down a bad road, they are up front and honest to the tee.
Mandee Bush |
We are so grateful to be able to work with Norcom to secure a mortgage on our dream home. We originally were pre-approved by a different mortgage company, with a mortgage that just didn't work for us. After only a few short conversations, we knew we needed to work with Norcom.
Kristen and her team were thorough, honest, and kind. They found us a mortgage that made sense for our family and walked us through the entire process. Being a first time home buyer, we assumed the mortgage process would be overwhelming & time consuming, but it was neither with Norcom. They provided great videos that narrated the next steps. There was always some one available to answer questions when they did come up, whether it was through email, text, or phone call. The response time was better than could ever be expected.
Norcom has all the speed and technology of the online mortgage companies, but the one thing they have that the others don't is an amazing team of people with heart. We are so thankful to work with Kristen, Amber, & Donna for their hard work and kindness in helping us purchase our first home.
Kristen and her team made this process simple and easy. They are very knowledgeable and always got back to me with answers to my questions promptly. I would highly recommend to family and friends.
Zillow Review |
From the beginning, Kristen and her team were on top of their game promptly returning phone calls and emails. They made the home buying process very easy and worry free. They even treated us to a pizza party on our moving day. We highly recommend Kristen Walther and Norcom Mortgage!
Kristen was unbelievable through the whole process. She guided me along and explained everything that I needed to know. She was very helpful in answering my million questions with patience and kindness! Kristen even came to the closing and sent us pizza the day we moved! Also, her staff Donna and Amber were extraordinary in customer service!
I tell everybody that if Kristen can't get you a loan nobody can!
Jamey & Alyse|
Just wanted to say thank you for all of your help and recommendations. We have gone through the mortgage process five times prior to this one and hands down this was by far the easiest of all of them. Amber is unbelievably efficient and communicated with us throughout the whole process. Kristen is amazing and by far the most knowledgeable person I have dealt with on a mortgage.
Last but not least, Donna, you are amazing! Every time we talked you were professional and upbeat. We honestly feel our business is greatly appreciated as opposed to just being a number.
We will be recommending Norcom to everyone we know who is looking to buy a home or refinance. Once again you are the best!
Thank you for all your help in making my refinance possible. Your professionalism that you Amber and especially Kristen showed me was so remarkable. Norcom Mortgage far surpassed everything about how a refinance process should go. I will recommend Kristen and her Norcom Mortgage Team to family and friends. They proved that refinancing is easy and simple. Thank you Kristen, Donna, Amber and everyone involved.
I first wanted to thank all 3 of you for everything you have done since 3/4 when I first received your information from a friend. The process, knowledge, diligence, care and concern that all of you provided throughout the entire home buying process was great. AND the fact that you didn't ever tell me to stop emailing and asking questions is amazing! I can't imagine ever buying a house without you guys on the other end!!
We are mainly settled in the house, and still loving every bit of it.
Jennifer & Jonathan|
You, your staff, and the people from The Best Closings, made the biggest investment we have ever made so simple!!! We can begin to express how grateful we are to have been referred to Norcom. We will continue to tell people how thorough and responsive Norcom is.
Thank you all again!
"New Home Owners"
Jennifer & Jonathan
Brooke Fairbanks and Jeff Cass|
Thank you so much Kristen! It was awesome working with both you and Amber. Thank you for everything and being so readily available and knowledgeable. I promise to refer anyone who may need a loan to you.
B & V Lewis |
The whole idea of purchasing a home is romanticized, but when you get down to it you truly need a knowledgeable team to guide and advocate for you. Kristen Walther and Amber Duval of Norcom Mortgage were there every step of the way! They explained everything in detail and helped me think outside of the box to make our family's dream of home ownership come true! I can't thank them enough for all their hard work and dedication to our family!
Ana A. |
Hopefully everything is going good! Just want it to say thank you for all your help during the whole process of buying my house.
Words cannot express how grateful I am for all your help making everything run as smooth as possible even in the most frustrating moments.
You have no idea how excited and happy I am now that I can call myself homeowner.
Thank you so much and God bless you.
We paid our first mortgage payment on the first and it felt so good, but it also made me realize that I was never able to thank you in person for all you did for us. We love our new house, it is awesome, and we are settling in slow but sure and I feel bad I was unable to thank you personally, for making our lives and our living situation SO much better than it was. This is the type of house that my husband deserves to live in after putting his life on the line, literally, for his country back in the 80's. Despite his disabilities, he is now happy and comfortable and wakes up everyday, having something to look forward to doing to his house or yard instead of being cooped up on a third floor. That being said, I can't thank you enough for helping us become homeowners again, which has been a tremendous relief for him and makes him proud, like he should be. There are just not enough words to thank you for your caring and compassion, and for personally assisting us in order to get it done, and I will be forever grateful to you.
Ed and Barb|
Thank you so much for all you've done to help us get this house. We cannot say enough good things about you and Amber. happy Michael bail us out at the last minute was amazing.We would recommend you to anyone in an instant. We probably won't be buying another house anytime soon but if we do we know who are going to call!
To this day, Danielle I are so very impressed with our smooth ride to purchasing our home.
Thank you for everything.
Kurt A. |
I can't believe how quick and painless this whole process was!Kudos to both of you for getting it done so quickly. I'd like to say I should've gone with you a year and a half ago, but the interest rate wouldn't have been this good. Sincerely, thank you both so much...this has made a significant improvement on my families quality of life.
I want to thank you for all you hard work, I would recommend you to every veteran that I know I feel I am the most difficult customer you could of ever of worked with. A bankruptcy chapter 7 only 13 months out of discharge, me wanting everything TODAY/NOW. You stayed in touch with me through thick and thin via text and cell phone all times of the day even on weekends. You got me a pre approval you got me an approval through my mortgage company and than we hit a whole in the road the VA denied me for not being out of chapter 7 for a full 24 months they denied me 3 times and finally with your good work you finally got me an approval and we closed 2 days later. Everyone says how long VA loans take and with all my issues I expected a long wait BUT no you had me closed within 3 weeks of my accepted offer this seems to be a record in my eyes. Kristen Walther is an amazing person to work with and I hope many veterans follow in my steps and use her and her business!