Working with Kristen and her team of professionals was pleasant and informative. The process was made seamless through very informative and instructional email correspondence saving me valuable time. All documents were clearly explained, and straight forward. The service I received from the application process through to the closing was impeccable. I will certainly recommend Norcom Mortgage.
Summing up the experience my wife and I had with Kristen and the rest of her team is not very easy. We could write pages of so many reasons as to why we were so happy to have worked with everyone at Norcom Mortgage.
If it wasn't for Kristen and her dedicated team, we never would have ended up in the beautiful home we now have in just a short couple months. We went from renting together for 17 years, to now owning a beautiful home in a nice quiet area, with our two young daughters. Kristen kept us going even when things sometimes were just not fun. She was ALWAYS available, always had the answers we needed, and made sure we made a safe and affordable investment.
We cannot thank them all enough for all the hard work and dedication to us as if we were their only customers. There is no other company I would ever recommend as highly as Norcom Mortgage!
From the moment we completed our application until we signed at the close of our house, we felt completely confident that Norcom was on top of things. Every question we had was answered immediately and thoroughly. During the entire process everyone at Norcom in Sturbridge made us feel like we were the only clients they were working with at the time.
We would never even consider using a different mortgage company in the future. Kristen, Amber, Jeremy and Donna are an amazing team!
Kristen, you're the best! I want to meet you in person. You're my angel. Believe it or not, I thank God every morning and night for this and He sent you to hold me down. I'm singing 'Crazy Love' in Aaron Neville's voice!
Have a blessed day, much love from your clients.
How was your overall experience?
Answer: My overall experience with Norcom was amazing. The Norcom team went over and above there job, just to make sure that my family was supported. I can really say that, I thank God for being able to have become apart of the Norcom team. The Manager (Kristen) was like an Angel sent from Heaven. My family and I are very grateful for this big change with the help from the Norcom family.
Was there anything we could have done to improve the overall experience for you?
Answer: Your team did way over the limit and I am happy to say, your company gets the #1 award from my family. I have never experience this type of support. Thanks for everything.
Answer: NORCOM SAVED MY LIFE, MARRIAGE, HOUSE AND MY FAMILY.
Was there anything we could have done to improve the overall experience for you?
Answer: ALL THE NECESSARY AND PROPER EXPERIENCE APPLIED.
We can't thank you enough. It was an absolute pleasure to work with you and your team. You made everything so easy for us. We can't suggest your business enough to people.
Thank you again and have a happy new year!
Gerry & Mary Tessari|
Mary and I would like to thank you and Amber with your time and patience in refinancing our mortgage.
The process of gathering all the documents was bit challenging but your team was there to help with any questions or concerns.
I would like to also thank Dan Girard in providing your name on list of Financial institutions to checkout.
We are extremely pleased how everything worked out.
Gerry & Mary Tessari
I have heard buying a home is very stressful. We went to see Kristen to talk about what we needed to do to start the process of buying a home. She answered all of our questions and gave us a to do list of things we needed to do to qualify for a loan and what kind of loan was best for us.
Within months we were at the point that we needed to start looking for our new home. I had absolutely no stress through the entire process with Norcom. They were available anytime I had a question or concern via text, e-mail or a phone call away. They explained every step of the process as we were moving forward.
I cannot thank Kristen and Donna and the rest of the team for their patients and professionalism and great sense of humor through this entire process. They made every step so easy. I highly recommend Kristen and the entire Norcom team everyone who is looking to purchase a home.
Kathy and I would like to thank all of you for everything you have done for us. We are very happy! You have been the best group of people to work with.
Kristen, you have the BEST TEAM OF FOLKS, MAMA K'S TEAM ROCKS!
Kristen, thank you very much for the brownies, they are delicious.
Now to y'all. It has been my pleasure to have met you. I have been dealing with the public and sales people for a long time and you beautiful ladies are the best people I have ever worked with! Words can not express how well MAMA K'S TEAM IS THE BEST!
From the bottom of my heart THANK YOU so much.
West Brookfield, MA
Kristen and her team at Norcom make the process of buying a house or refinancing so easy. They are wonderful to work with, fast acting and explain everything very well, especially when you are new to the experience.
My Wife and I have had the pleasure of working with the best people I have ever dealt with! They return your text or voice mail no matter the time. We have been working with them sense April and they have dealt with the biggest pain in the butt. I am the type that needs to triple, quad triple check and then some and they have been great. We have put in 4 offers and lost 4. We are on are 5th one and it was excepted these ladies have answered every question. Now, after we sign, they can finally breath a sigh of relief because this pain will have his house. They don't steer you down a bad road, they are up front and honest to the tee.
Mandee Bush |
We are so grateful to be able to work with Norcom to secure a mortgage on our dream home. We originally were pre-approved by a different mortgage company, with a mortgage that just didn't work for us. After only a few short conversations, we knew we needed to work with Norcom.
Kristen and her team were thorough, honest, and kind. They found us a mortgage that made sense for our family and walked us through the entire process. Being a first time home buyer, we assumed the mortgage process would be overwhelming & time consuming, but it was neither with Norcom. They provided great videos that narrated the next steps. There was always some one available to answer questions when they did come up, whether it was through email, text, or phone call. The response time was better than could ever be expected.
Norcom has all the speed and technology of the online mortgage companies, but the one thing they have that the others don't is an amazing team of people with heart. We are so thankful to work with Kristen, Amber, & Donna for their hard work and kindness in helping us purchase our first home.
Kristen and her team made this process simple and easy. They are very knowledgeable and always got back to me with answers to my questions promptly. I would highly recommend to family and friends.
Zillow Review |
From the beginning, Kristen and her team were on top of their game promptly returning phone calls and emails. They made the home buying process very easy and worry free. They even treated us to a pizza party on our moving day. We highly recommend Kristen Walther and Norcom Mortgage!
Kristen was unbelievable through the whole process. She guided me along and explained everything that I needed to know. She was very helpful in answering my million questions with patience and kindness! Kristen even came to the closing and sent us pizza the day we moved! Also, her staff Donna and Amber were extraordinary in customer service!
I tell everybody that if Kristen can't get you a loan nobody can!
Jamey & Alyse|
Just wanted to say thank you for all of your help and recommendations. We have gone through the mortgage process five times prior to this one and hands down this was by far the easiest of all of them. Amber is unbelievably efficient and communicated with us throughout the whole process. Kristen is amazing and by far the most knowledgeable person I have dealt with on a mortgage.
Last but not least, Donna, you are amazing! Every time we talked you were professional and upbeat. We honestly feel our business is greatly appreciated as opposed to just being a number.
We will be recommending Norcom to everyone we know who is looking to buy a home or refinance. Once again you are the best!
Thank you for all your help in making my refinance possible. Your professionalism that you Amber and especially Kristen showed me was so remarkable. Norcom Mortgage far surpassed everything about how a refinance process should go. I will recommend Kristen and her Norcom Mortgage Team to family and friends. They proved that refinancing is easy and simple. Thank you Kristen, Donna, Amber and everyone involved.
I first wanted to thank all 3 of you for everything you have done since 3/4 when I first received your information from a friend. The process, knowledge, diligence, care and concern that all of you provided throughout the entire home buying process was great. AND the fact that you didn't ever tell me to stop emailing and asking questions is amazing! I can't imagine ever buying a house without you guys on the other end!!
We are mainly settled in the house, and still loving every bit of it.
Jennifer & Jonathan|
You, your staff, and the people from The Best Closings, made the biggest investment we have ever made so simple!!! We can begin to express how grateful we are to have been referred to Norcom. We will continue to tell people how thorough and responsive Norcom is.
Thank you all again!
"New Home Owners"
Jennifer & Jonathan
Brooke Fairbanks and Jeff Cass|
Thank you so much Kristen! It was awesome working with both you and Amber. Thank you for everything and being so readily available and knowledgeable. I promise to refer anyone who may need a loan to you.
B & V Lewis |
The whole idea of purchasing a home is romanticized, but when you get down to it you truly need a knowledgeable team to guide and advocate for you. Kristen Walther and Amber Duval of Norcom Mortgage were there every step of the way! They explained everything in detail and helped me think outside of the box to make our family's dream of home ownership come true! I can't thank them enough for all their hard work and dedication to our family!
Ana A. |
Hopefully everything is going good! Just want it to say thank you for all your help during the whole process of buying my house.
Words cannot express how grateful I am for all your help making everything run as smooth as possible even in the most frustrating moments.
You have no idea how excited and happy I am now that I can call myself homeowner.
Thank you so much and God bless you.
We paid our first mortgage payment on the first and it felt so good, but it also made me realize that I was never able to thank you in person for all you did for us. We love our new house, it is awesome, and we are settling in slow but sure and I feel bad I was unable to thank you personally, for making our lives and our living situation SO much better than it was. This is the type of house that my husband deserves to live in after putting his life on the line, literally, for his country back in the 80's. Despite his disabilities, he is now happy and comfortable and wakes up everyday, having something to look forward to doing to his house or yard instead of being cooped up on a third floor. That being said, I can't thank you enough for helping us become homeowners again, which has been a tremendous relief for him and makes him proud, like he should be. There are just not enough words to thank you for your caring and compassion, and for personally assisting us in order to get it done, and I will be forever grateful to you.
Ed and Barb|
Thank you so much for all you've done to help us get this house. We cannot say enough good things about you and Amber. happy Michael bail us out at the last minute was amazing.We would recommend you to anyone in an instant. We probably won't be buying another house anytime soon but if we do we know who are going to call!